Please review the cancellation, rescheduling and refund terms before booking a demo session or making a payment.
Effective Date: 24 August 2026
Important: Please read this policy before making a payment. By booking a demo session or purchasing a service through growwithprince.in, you acknowledge and agree to the applicable cancellation and refund terms below.
This Cancellation & Refund Policy applies to demo-session bookings, paid educational services and other service payments made through the Grow With Prince website or through an authorised payment link or payment process. If a specific service has a separate written cancellation arrangement, that arrangement may apply to the extent agreed.
A parent or guardian may request cancellation of a booked demo session before the scheduled session. The request should be made as early as reasonably possible through the contact details provided on this website. Eligibility for a refund depends on the timing and circumstances described in this policy.
Where reasonably possible, a demo session may be rescheduled once without a separate rescheduling charge if sufficient advance notice is provided. The new date and time remain subject to availability. Repeated or last-minute rescheduling requests may be treated as a cancellation where the requested slot cannot reasonably be reassigned.
If a paid demo session is cancelled sufficiently in advance and the slot can reasonably be released for another student, a refund may be considered after verification of the booking and payment. Any applicable refund will generally be made to the original payment method, subject to payment-provider processing.
A cancellation made very close to the scheduled session or a failure to attend without prior notice may make the payment non-refundable because the teaching slot and preparation time have been reserved. In such cases, we may offer a rescheduling option at our discretion, subject to availability.
If we need to cancel a paid demo session before it takes place and cannot offer a mutually suitable alternative, the applicable booking amount will be eligible for a refund. We may alternatively offer rescheduling where the parent or guardian agrees.
Home tuition availability may depend on the student's location, programme requirements and available teaching slots. If a payment is received but the requested service cannot reasonably be provided because the location or service requirements are outside our available service arrangement, we will communicate the available options and, where appropriate, process an applicable refund.
A refund may be considered in circumstances such as:
A refund may not be available where:
To request a cancellation or refund, contact us using the email address or WhatsApp number listed below. Please provide the parent/guardian name, student name, registered phone number, booking or payment reference if available, and a brief reason for the request. We may request additional information to verify the transaction.
Once a refund is approved, it will normally be initiated to the original payment method used for the transaction. The time taken for the refunded amount to appear in the customer's account depends on the payment gateway, bank, card issuer, UPI provider or other payment service involved. We cannot guarantee the exact crediting time controlled by those providers.
If you believe that you have made a duplicate payment or were charged an incorrect amount, please contact us promptly with the relevant transaction details. After verification, any eligible excess or duplicate payment may be refunded to the original payment method, subject to payment-provider processing.
A payment may sometimes appear pending, fail, reverse or be delayed due to banking, network or payment-provider issues. If money has been debited but the booking is not confirmed, please contact us with the transaction details. We will verify the payment status and take the appropriate next step.
Approved refunds for online payments will normally be processed through the original payment channel or another traceable electronic method where appropriate. Cash refunds are not ordinarily provided for online transactions.
A demo-session payment and a longer-term programme enrolment are separate transactions unless expressly stated otherwise. If a student subsequently enrols in a programme, any cancellation or refund of the programme fee will be handled according to the terms communicated for that programme at the time of enrolment.
We may update this policy from time to time to reflect changes in our services, payment process or applicable requirements. The updated version will be published on this page with a revised effective date. The policy applicable to a transaction will generally be the version in effect at the time of that transaction, subject to applicable law.
For cancellation, rescheduling, payment or refund queries, please contact:
